Terms & conditions

CANCELLATION POLICY

Tours require minimum passenger numbers to operate. We reserve the right to cancel any scheduled tour subject to unforeseen circumstances or minimum number requirements.

In this instance a full refund will be provided or you may transfer for another day.

If a tour is missed without notice this is classed as a "no show" and full payment is forfeited.

If cancelling within 24 hours of the departure of the tour  no refund of monies paid.

Travel insurance is highly recommended.

CANCELLATION FEES FROM 3RD PARTY SUPPLIERS

D’Guy Charters often partners with 3rd party suppliers to provide tours and experiences. If this is the case, it will be added as a separate Cancellation Policy to individual itineraries. We recommend that you read the agent’s terms and conditions applicable to you as those terms and conditions may, and are likely to, differ from D’Guy Charters Terms and Conditions.

CANCELLATION BY D’GUY CHARTERS

We may cancel a trip or event at any time up to 2 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. Where D’Guy Charters cancels your tour:

(a) the Tour will be rescheduled and we will use our best endeavours to accommodate your preferred travel dates; or

(b) we will provide a credit to you (to the value of any monies paid by you) for your use at any time within two (2) years from the date of departure of the tour, subject to availability; or

(c) we will refund you the monies that you have paid, less our reasonable administrative expenses.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking being cancelled including but not limited to visas, Travel Insurance excess or non-refundable flights.

CANCELLATION BY CUSTOMER

Where you cancel your tour one (1) week to 72 hours prior to the booked tour date, you will forfeit your deposit in full. If, in relation to such cancellation, D’Guy Charters is charged and or incurs costs from a booking agent that you have used, such charges and or costs shall be met by you and shall be a debt due from you to D’Guy Charters.

Where you cancel your tour within 72 hours prior to the booked tour date, you will forfeit your deposit in full and be liable for a further 25% of the tour fee, this sum to be a debt due from you to D’Guy Charters. If, in relation to such cancellation, D’Guy Charters is charged and or incurs costs from a booking agent that you have used, such charges and or costs shall also be met by you and shall be a debt due from you to D’Guy Charters.

NO REFUND will be available for any tour cancelled within 48 hours prior to the tour date.

REFUND POLICY

Due to the time it takes to process all refunds, please allow up to 7 days for a refund to be actioned. Refund requests must be received in writing. Most refunds take anywhere between 3 – 5 business days to show up in your account. Refunds can only be processed back to the original mode of payment and in the case of credit cards, will go back on to the same credit card. Refunds can not be given in any other way then they were received. Refunds exclude booking fees.

DEPOSIT AND FINAL PAYMENT

Full payment is required to confirm the experiences unless specified or alternative arrangements have been made. Failure to adhere to the payment policy may result in cancellation of your booking.

CONDITIONS OF TOUR

D’Guy Charters reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay  curtailment or alteration of a trip resulting from any cause beyond our control  including but not limited to severe weather conditions. Components of trips are weather dependent and D’Guy Charters cannot be held liable if trip components are not available on the day of travel. We accept no responsibility for loss or damage to personal belongings or baggage.

LIABILITY

Whilst we make every effort to safeguard our passengers  D’Guy Charters cannot be held liable for any damage, injury  or loss of any kind caused by or resulting from any act or omission by its employees or agents. Passengers should note that sightseeing tours involve moderate physical fitness and a signed release may be required from all participants before departure. D’Guy Charters also assumes no responsibility for any act of negligence  act or omission whatsoever by any company whose services are used as part of packages provided  including but not limited to activity and accommodation providers.

VALIDITY OF RATES

All prices listed on this website are in Australian Dollars (AUD$).

OTHER CONDITIONS

In accordance with Government regulations, smoking is prohibited on the vehicle.

Any passenger found to be intoxicated will not be permitted to board the bus.

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