Privacy

At D’Guy Charters we understand that how we collect, use, disclose and protect your information is important to you.

That’s why we’re committed to constantly updating our privacy policies and processes to ensure they are best practice and meet the standards of all relevant local legislation.

See below for our full PrivacyPolicy, and please feel free to contact us on the following email address with any questions: bookings@dguycharters.com.au

This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We will ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.

References to ‘we’, ‘our’ and ‘us’ means D’Guy Charters.

Information we collect about you

Depending on the circumstances, in the course of providing a service to you, D’Guy Charters may collect and hold personal information such as:

  • your name, date of birth, gender, postal address, telephone number and email address;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to     deliver those products and services and to respond to your enquiries; and
  • any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.

Information that we collect (such as about your health or religion) may be considered “sensitive information” under the Privacy Act. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.

If you visit our website, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.

When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising or on our website. All participants of D’Guy Charters trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using the contact details below.

How do we collect personal information?

You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website, link to or from our website, connect with us via social media, by speaking to our staff or any other engagement we or our business partners have with you.

We may also receive the information from a third party, for example:

  • from people making travel bookings on your behalf;
  • from market research and data companies contracted by us to obtain information     so that we may improve and market our products and services
  • from other companies related to D’Guy Charters
  • from partners performing services on our behalf, and
  • your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

We will update your information whenever we can to keep it current, accurate and complete.

You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us in connection with making travel bookings.

Why do we collect, use, hold and disclose your information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

We may collect, hold, use and disclose your information for the following purposes:

  • administering services we are providing to you such as arranging your tour booking
  • managing our relationship with you, including updates about your tour booking and handling complaints
  • to contact you in the event of an emergency
  • combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including     customising online content for you
  • to seek your interest in taking part in research projects, such as surveys and interviews, to assist us in providing better services and to enhance your customer experience, including your website experience
  • to identify and tell you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address, and
  • providing relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where we/they     need to act on your behalf or in the interest of passengers or in an emergency
  • to make improvements to our site and make it easier to find the information you are looking for
  • for identification of fraud or error or for regulatory reporting and compliance

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.

Who do we disclose your information to?

We may disclose your personal information as follows:

  • We may share your personal information inside D’Guy Charters and to our related entities for the purposes of providing products or services to you, research and marketing purposes. Any marketing purposes will be conducted in accordance with our ‘Marketing and Privacy’ statement below.
  • We may disclose your personal information to our employees, contractors or third party service providers located in Australia for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to accommodations, tour companies, travel agencies and web hosting providers
  • We may disclose your personal information to external parties for research purposes and to identify other services you may be interested in, in accordance with our ‘Marketing and Privacy’ statement below.

Security of Information

D’Guy Charters has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. D’Guy Charters regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.

Credit card security

  • All online payments are transmitted over a secure socket layer (SSL) connection.
  • Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
  • D’Guy Charters does not store your credit card number in any of our systems, it is used only within the context of the transaction then destroyed upon receipt from an acquiring bank.
  • All credit card payments receive an identification number that is proof of the transaction's acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card).
  • Personal information is destroyed or de-identified when no longer needed.

Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.

Marketing and privacy

We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out of receiving phone and postal updates.

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